Refund & Returns Policy

Refunds and Returns Policy

Last Updated: October 29, 2024

Thank you for shopping with NightshiftGlasses.com! We strive to ensure that you’re satisfied with your purchase. Please read our Refunds and Returns Policy carefully to understand the conditions, procedures, and timelines for product returns and refunds.

1. Return and Refund Eligibility

We accept returns on products that meet the following conditions:

  • Return Period: Returns must be initiated within 30 days of the delivery date.
  • Product Condition: Items must be in new, unused condition, with all original packaging, tags, and accessories intact.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for all returns.

Items that show signs of wear, damage, or alteration are not eligible for return and may be subject to a reduced refund or refused return.

2. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Gift Cards and promotional items.
  • Final Sale items that are marked as non-returnable.

If you are unsure about the eligibility of your item for a return, please contact us at Robin&Jesper@gmail.com before initiating the return process.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email our customer support team at Robin&Jesper@gmail.com with your order number, the reason for the return, and any relevant photos if the item is defective or damaged.
  2. Await Return Authorization: We will respond within 2 business days with instructions and a Return Authorization (RA) number. Please do not return items without an RA number, as they may not be processed.
  3. Ship the Product: Once you receive your RA number, package the item securely and ship it to the following address:csharpCopy codeReturns Department Robin & Jesper 23 Hunt Station [City, State, ZIP]
  4. Provide Tracking Information: We recommend using a trackable shipping method. Please share the tracking information with us once the item has been shipped.

4. Return Shipping Costs

  • Defective/Damaged Products: If the product is defective or damaged, we will cover the cost of return shipping.
  • Other Returns: For returns due to reasons other than defects, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

5. Refund Processing

Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. You will receive an email confirmation once the refund is processed.

Note: Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchange Policy

If you wish to exchange a product for a different style or color, please initiate a return for the item you no longer want, and place a new order for the desired item. This ensures the fastest processing of your exchange and availability of stock.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product at Robin&Jesper@gmail.com with details and photos. We will provide a replacement or a full refund, including return shipping costs, as quickly as possible.

8. Contact Information

For any questions, concerns, or assistance with returns and refunds, please contact us at:

We are here to help and ensure that your experience with NightshiftGlasses.com is positive and hassle-free.

Thank you for choosing NightshiftGlasses.com. We appreciate your business and are committed to providing excellent customer support.